Rca ProV714 User Manual download pdf (Page 36)

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What your warranty covers:

• Any defect in materials or workmanship.

For how long after your purchase:

• 90 days for labor charges.

• One year for parts.

What we will do:

During the initial 90 days

• Exchange your camcorder with a new or, at our

option, a refurbished unit or at your option,

repair your camcorder at no cost to you.

After the 90 days and within one year

• Exchange your camcorder with a new or, at our

option, a refurbished unit or at your option,

repair your camcorder. Parts will be provided at

no charge, but you will be responsible for the

cost of labor required for the repair.

How you get service:

• Call 1-800-283-6503 and have your unit’s date

of purchase and model/serial number ready.

The model/serial number information is on the

bottom of your camcorder.

• A representative will troubleshoot your problem

over the phone. If the representative deter-

mines that you should receive a replacement

unit, you will be provided with a Return

Authorization (RA) number and the location of a

nearby exchange point if one exists. No returns

will be accepted without the RA number.

To receive a replacement camcorder before

you return yours:

If you are located near an exchange point:

1. We will send a replacement unit to the

exchange point next business day delivery.

2. The exchange location will notify you of its

arrival.

3. Take your unit, including all accessories, and

your bill of sale which validates date of

purchase to the exchange location and you

will be provided the new or refurbished unit.

4. If the repairs were covered by your warranty,

you will not be billed.

If you are

not

located near an exchange

point:

1. Provide your Discover, MasterCard or Visa

account number and expiration date to our

phone representative. This is for security

purposes. If we receive your unit including all

accessories within 14 days from the date you

were provided a Return Authorization number,

only items not covered by warranty will be

charged to your account. IF YOUR UNIT

INCLUDING ALL ACCESSORIES IS NOT

RECEIVED WITHIN 14 DAYS, THE SUG-

GESTED RETAIL VALUE OF THE

CAMCORDER AND/OR ACCESSORIES

WILL BE CHARGED TO YOUR CREDIT

CARD. This amount will be credited if the unit

is subsequently received.

2. We will send you a replacement unit next

business day delivery.

3. You will receive an invoice packed with the

replacement product, but will not be charged

for the unit portion of the invoice amount if we

receive your unit including all accessories

within 14 days from the date you were

provided the RA number. Any labor and parts

charges not covered by our warranty will be

included and charged against your account.

4. Ship the unit back to us along with all

accessories included with your camcorder

using the replacement unit’s carton. Shipping

instructions will be included in the carton

along with your RA number, which will allow

you to easily ship the unit back to us. Make

sure you insure your shipment in case of

damage or loss.

Include with the shipment:

• A copy of your dated bill of sale to verify

your unit's warranty eligibility.

• A brief note describing your camcorder

problem.

• Your name, address, and phone number.

Return transportation, storage, and handling

costs and insurance are your sole responsibility.

We accept no liability in case of damage or loss.

Limited Warranty

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