Rca CC6151 User Manual download pdf (Page 83)

81

Limited Warranty

What your warranty covers:

• Any defect in materials or

workmanship.

For how long after your purchase:

• 90 days for labor charges.

• One year for parts.

The warranty period for rental units begins

with the first rental or 45 days from date of

shipment to the rental firm, whichever comes

first.

What we will do:

During the initial 90 days

Exchange your camcorder with a new or

refurbished unit, or repair your camcorder.

The option will be ours. There will be no cost

to you.

After the 90 days and within one year

Exchange your camcorder with a new or

refurbished unit, or repair your camcorder.

The option will be ours. Parts will be

provided at no charge, but you will be

responsible for the cost of labor required for

the repair.

How you get service:

• Call 1-800-283-6503 and have your

unit’s date of purchase and model/

serial number ready. The model/serial

number information is on the bottom of

your camcorder.

• A representative will troubleshoot your

problem over the phone. If the

representative determines that you

should receive a replacement unit, you

will be provided with a Return

Authorization (RA) number and the

location of a nearby exchange point if

one exists. No returns will be accepted

without the RA number.

To receive a replacement Camcorder

before you return yours:

Option I

1. Provide your Discover, MasterCard,

or Visa account number and expiration

date to our phone representative. This

is for security purposes. If we receive

your unit, excluding all accessories,

within 14 days from the date you were

provided the RA number, only items

not covered by warranty will be

charged to your account. IF YOUR

UNIT IS NOT RECEIVED WITHIN

14 DAYS, THE SUGGESTED

RETAIL VALUE OF THE

CAMCORDER WILL BE

CHARGED TO YOUR CREDIT

CARD. This amount, less $10.00

handling, will be credited if the unit is

subsequently received.

2. We will send you a replacement unit.

3. Ship the unit back to us, excluding all

accessories, using the replacement

unit’s carton. Shipping instructions

will be included in the carton along

with your RA number which will

allow you to easily ship the unit back

to us. Make sure you insure your

shipment in case of damage or loss.

Include with the shipment:

• Evidence of purchase date, such as

a bill of sale to verify your unit’s

warranty eligibility.

• A brief note describing your

camcorder’s problem.

• Your name, address and phone

number.

Return transportation, storage, handling, and

insurance costs are your sole responsibility.

We accept no liability in case of damage or

loss.

Option II

1. We will send a replacement unit to the

exchange point.

2. The exchange location will notify you

of its arrival.

3. Take your unit, excluding all

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